What can we help you with?

Search support topics, report an issue, or view system status. For firm case briefs, see Intelligence Reports below.

Submit New Ticket

Open a new support request (email-based for now).
Product Guides

Step-by-step help for Advisor, dossiers, citations, exports, and workflows.
General

FAQ, pricing questions, and account basics.

Recent activity

Updates that matter for immigration workflows.

Intelligence reports
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Support

Billing & access, bug reports, and enterprise & licensing.

Typical response: 3–6 business hours (weekends may take longer). Include steps + a screenshot for quicker help.

Billing & Access

Payment issues, plan not showing, invoice questions, renewals.

TYPICAL RESPONSE: 3–6 HOURS

Bug Reports

Something looks broken, results won’t load, exports fail, UI glitches.

TYPICAL RESPONSE: 3–6 HOURS

Enterprise & Licensing

Teams, consultancies, APIs, or licensing inquiries.

View licensing